Privacy Policy

1. Introduction

Pundeer Technologies ("we", "us", or "our") operates the website pundeer.com and provides IT services including web development, custom software development, SEO services, digital marketing, and business automation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and business name when you fill out our contact form, request a quote, or send us an enquiry.
• Project Details: Information about your project requirements, business goals, and technical specifications shared during consultations.
• Communication Records: Records of emails, WhatsApp messages, and other communications between you and our team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns via Google Analytics.
• Device Information: Browser type, operating system, screen resolution, and device type.
• IP Address: Your IP address for security monitoring and geographic analytics.
• Cookies: Small text files stored in your browser to remember preferences and analyze site traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, quote requests, and support tickets in a timely manner
• To deliver the IT services, software, and digital marketing services you have engaged us for
• To send project updates, invoices, and service-related communications
• To improve our website content, user experience, and service offerings based on usage analytics
• To monitor website security and prevent fraudulent or abusive activity
• To comply with applicable Indian laws and regulations
• To send occasional newsletters or service updates (only with your explicit consent, and you may unsubscribe at any time)

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies we use include:

• Essential Cookies: Required for the website to function correctly (e.g., session management, CSRF protection).
• Analytics Cookies: Google Analytics cookies that help us understand how visitors interact with our website. No personally identifiable information is shared with Google Analytics.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to operate our business — such as Google Analytics, payment processors, email providers, and cloud hosting. These parties are contractually bound to keep your information confidential.
• Legal Requirements: If required by law, court order, or government authority under applicable Indian regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the succeeding entity, with notice provided to you.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship with you, or comply with legal obligations. Client project data and communication records are typically retained for a period of 5 years after project completion. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include SSL/TLS encryption for data in transit, secure server configurations, regular security audits, and restricted access to personal data on a need-to-know basis. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection laws and as a matter of good practice, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Right to Opt-Out: Unsubscribe from marketing communications at any time.
• Right to Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: